Privacy Policy

Last updated: October 5, 2026

RH Now respects your privacy. This Privacy Policy explains, in general terms, the information we collect when you use our website, place an order, create or manage an account, contact us, or otherwise interact with our services, and how that information may be used and disclosed.

Information we collect

We may collect information you provide directly to us, including your name, email address, phone number, billing and shipping information, account information, order details, and information you provide when contacting customer support.

We may also collect technical and usage information automatically, such as IP address, browser and device information, pages viewed, referring URLs, and interactions with the site. Cookies and similar technologies may be used to operate the site, remember preferences, analyze usage, prevent fraud, and support marketing or advertising where permitted.

How we use information

We may use personal information to process and fulfill orders, provide customer service, manage accounts, communicate about transactions, prevent fraud, maintain and improve the website, comply with legal obligations, and send marketing communications where permitted by law and your preferences.

How information may be shared

We may share information with service providers and business partners that help us operate the store and deliver services, including ecommerce hosting, payment processing, shipping, fulfillment, analytics, customer support, advertising, and other business operations. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transaction.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as “sharing” or “targeted advertising” under some privacy laws. Where required, we provide applicable privacy choices and opt-out mechanisms.

Cookies and analytics

We may use cookies, pixels, and similar technologies to operate and improve the site, measure performance, remember preferences, and understand how customers interact with RH Now. Browser settings and applicable privacy controls may allow you to limit certain technologies.

Marketing communications

You may opt out of marketing emails by using the unsubscribe link in the message. Transactional or service-related communications may still be sent when necessary to fulfill an order or provide requested support.

Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including business, tax, accounting, fraud-prevention, dispute-resolution, and legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no electronic system can be guaranteed completely secure.

Your privacy rights

Depending on where you live, applicable law may give you rights to request access, correction, deletion, or other actions regarding your personal information. You may also have the right to opt out of certain data sharing or targeted advertising activities.

RH Now maintains a Do Not Sell or Share My Personal Information page for applicable privacy requests.

Children

Our online store is intended for business and general consumer purchasing and is not directed to children. We do not knowingly collect personal information from children where prohibited by law.

Third-party services

Our site may contain links to or use services provided by third parties, including Shopify and other service providers. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal requirements. The updated date will be shown at the top of this page.

Contact us

For privacy questions or requests, contact RH Now at sales@rhnow.com or (800) 767-3805.